Exchanges & Returns ( Refund ) Policy

A) Exchanges - We offer a 30 day without extra costs for exchanges, we assume the costs. If the size doesn't fit you can exchange it for another size without extra costs. Simply contact us at info@support-feetintheclouds.com within 30 days of delivery of your item and we will send you the instructions by email.

1 - You can exchange it for another size or color, for another product of the same value or for a voucher for the value of the product or products to use on our online shop.

In the case of exchanges we pay the shipping costs, in case of returns not.

B) Returns - We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us at  info@support-feetintheclouds.com within 30 days of delivery of your item and we will gladly walk you through returning your product or products to us for a refund.

1 - We refund the value of the items, we do not refund shipping costs.

2 - Returns costs are paid by the customer, the customer is responsible for sending the product or products to our address in Europe . 

- Rua Coronel Candido Teles 11 - 1 DT, 3830-126 ILHAVO , PORTUGAL

The customer must notify us when sending the product. If you do not notify us, the product will not be accepted.

3 - Refunds will be granted after our refund department has received the product and inspected it.

4 - Any product you return must be in the same condition you received it and in the original packaging. Please keep any receipts.

5- The refund of the order value (excluding shipping costs) is made via credit card or Paypal.

If you have any questions, contact info@support-feetintheclouds.com .